Technological capabilities

We feel communication is critical between retailers-buyers, representatives and manufacturers. We strive at all times to keep this level of communication to the highest point.

Service reports are filled by the in-store service representatives on a daily basis. A compilation is sent to both your company and to the concerned buyer quarterly.

If a representative sees an opportunity for new products or an issue is brought up by the store staff, they will communicate it through their reports or call in.

In order to give our customers the service they are entitled to and to improve your sales. A French and English speaking inside sales person answers any questions and traces orders for your customers.

• Each of our reps are provided with computers for greater communication with principals.

• Proprietary internet server.

• FTP site for the reps to download all pertinent information, listings, POP material lists, in-store    service guidelines.

• Web based weekly sales reports with pictures to keep you informed of what is going on in the    stores in near real time.

• Electronic cameras provide you with immediate viewing and feed back from your sales and    service team.

• EDI transactions services.

• Customer service with live French and English speaking person.

• Toll free customer line.